RFUND POLICY - Coaching Services
1
ABOUT THE REFUND POLICY
All our coaching services are subject to a unique service agreement signed by both parties.
The service agreement contains the scope of services agreed to between AccountsPro Solutions and the client.
Scope-of-services is determined by either of the following:
1.1
SHOP-BOUGHT COACHING PACKAGES
This means a client has placed an order for a coaching package via our online shop.
After the payment has cleared, a package service agreement is made available for download by the client to peruse and sign.
The service agreement includes the entire scope of services included in the package, the terms of service for that package including the refund or cancellation policy.
It also lists the obligations of the client and AccountsPro Solutions.
1.2
ACCEPTED PROPOSAL FOR CUSTOM SERVICES
This means the client has met with AccountsPro Solutions online and discussed their needs, and a proposal has been presented to and accepted by the client.
Once the client accepts the proposal, a unique service agreement is created and sent to the client for signature.
This agreement it includes the entire scope of services included in the proposal and the terms of service for the agreed services, including the refund or cancellation policy.
It also lists the obligations of the client and AccountsPro Solutions.
2
CANCELLATION POLICY FOR SHOP-BOUGHT COACHING PACKAGES
The cooling-off period set by the Consumer Act is 5 days.
This means that if the client has a change of heart, the client can cancel their order placed via the shop within 5 days of the date of purchase.
The cancellation must be done in writing via email and sent before midnight of the 5th day of the date of purchase; the email should include the proof of order, proof of payment and the client's bank details.
If the above conditions are met, a full refund will be issued as soon as possible.
3
EXCHANGE POLICY FOR SHOP-BOUGHT COACHING PACKAGES
If the client has a change of heart AFTER the above cancellation period has passed, and provided he/she has not signed the package service agreement, then:
3.1. The client must notify AccountsPro Solutions in writing via email promptly that they do not wish to continue with their purchase, and
3.2. The client's funds will be available to be used as a credit toward any other service in the shop. A R50 administration fee will apply to change the status of a client's order.
3.3. The client can request in writing via email that the funds be used to pay for another client's purchase. A R50 administration fee will apply for the transfer.
4
SERVICE DELIVERY
AccountsPro Solutions will always endeavour to carry out our services in a professional, reliable and fair manner.
The obligations of both parties are outlined in the client's respective service agreement, along with timelines and deadline dates.
These timelines and deadline dates can be discussed and adjustments requested/confirmed in writing via email by both parties.
However, please note that the onus is upon the client to:
4.1. Provide the information and other requirements in the agreed formats, and
4.2. Provide the said information and other requirements by the agreed deadline dates
Where the client does not meet his/her obligations, AccountsPro Solutions will not be held at fault, and no refunds or cancellations will ensue.
If AccountsPro Solutions cannot meet our obligations by the agreed dates due to circumstances BEYOND our control, then we will communicate with the client to make alternative arrangements. Some examples are downtime due to bad weather, load-shedding or power outages, unrest or uprisings, break-ins etc.